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Return Policy 2026
Polène Return Policy
Complete guide to returns for US buyers — official Polène returns and sacpolene.fr returns, with practical advice.
Returns Overview
Return window
14 days from date of receipt. Returns requested after 14 days may not be accepted.
Condition required
Items must be unused, in original condition, with all original packaging: branded box, dust bag, ribbon, and tissue paper.
Return shipping
International return shipping from the US is typically at the buyer's expense. Keep tracked shipping confirmation for your records.
Refund processing
Refunds are typically processed to the original payment method within 5–10 business days of the returned item being received and inspected.
Exchanges
For a different color or size, the standard process is to return the original item and place a new order. Contact customer service to discuss exchange options.
Practical Advice for US Buyers
Before purchasing, review the size guide carefully — the most common reason for returns is selecting a bag that is smaller or larger than expected. The Polène Numéro Neuf, for example, is compact at 25 × 19 × 9 cm, which surprises some buyers expecting a larger everyday bag.
Keep all original packaging when you receive your order. If you decide to return, having the complete packaging — box, dust bag, ribbon, and tissue — is essential for the return to be accepted.
For returns through sacpolene.fr, contact customer service directly via the email on the sacpolene.fr website. They handle returns promptly and can advise on the best return shipping method from your US location.
Frequently Asked Questions
What is Polène's return policy?
Polène's official website (polene.com) accepts returns within 14 days of receipt for unused items in original condition with original packaging. For purchases through sacpolene.fr, returns are processed according to their specific policy — contact sacpolene.fr directly for return instructions.
Can US buyers return Polène bags?
Yes. Both polene.com and sacpolene.fr accept returns from US customers. International return shipping from the US is typically at the buyer's expense. sacpolene.fr customer service can assist with the return process — email them directly after receiving your order.
What condition must a Polène bag be in for a return?
Returns are generally accepted for unused items in their original condition, with all original packaging intact — including the branded box, dust bag, and ribbon. Items that show signs of use are typically not eligible for a full refund.