Privacy Policy

Data Collected

In the course of its activities, sacpolene.fr collects the following personal data:

• Order form: first and last name, full postal address, email address, phone number.
• Contact form: name, email address, message content.
• Newsletter: email address (only with your explicit consent).

We do not collect any sensitive data as defined by the General Data Protection Regulation (GDPR).

Use of Your Data

The personal data you provide is used exclusively for the following purposes:

• Order processing: preparing, shipping and tracking your order, invoicing.
• Customer service: responding to your enquiries, handling returns and complaints.
• Newsletter: sending commercial information, only if you have given your explicit consent at registration.

Data Retention

Your personal data is retained for a maximum period of 3 years from the end of the commercial relationship or your last interaction with us.

After this period, your data is deleted from our systems or anonymised.

Your Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR), you have the following rights over your personal data:

• Right of access: you may request to consult all the data we hold about you.
• Right to rectification: you may request the correction of inaccurate or incomplete data.
• Right to erasure: you may request the deletion of your personal data, subject to our legal obligations.
• Right to portability: you may request to receive your data in a structured, machine-readable format.
• Right to object: you may object to the processing of your data for commercial purposes.

To exercise these rights, contact us at: contact@sacpolene.fr. We will respond to your request within a maximum of 30 days.

Cookies

sacpolene.fr uses only technical cookies that are essential for the site to function (shopping cart management, user session). No third-party advertising cookies are used on this site.

You can disable cookies at any time in your browser settings, without affecting the core functionality of the site.

Third-Party Sharing

sacpolene.fr does not sell, rent or transfer any personal data to third parties. Your data may only be shared with our service providers strictly necessary for the fulfilment of your orders (carriers for delivery, payment processors), in full compliance with GDPR.

Security

sacpolene.fr implements appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration or destruction. All communications between your browser and our site are secured by HTTPS protocol.